Indlela i-AI kwi-Hospitality enokuphucula ngayo amava abathengi akhethekileyo

Indlela i-AI kwi-Hospitality enokuphucula ngayo amava abathengi alungiselelwe wena – Ikhredithi yomfanekiso Isikolo seShishini se-EHL Hospitality

Ukusuka kwinkonzo yegumbi esebenza nge-AI eyaziyo isidlo esithandwayo seendwendwe zakho ezinzulwini zobusuku ukuya kwii-chatbots ezinika iingcebiso zokuhamba njenge-globetrotter enamava, ubukrelekrele bokwenziwa (AI) kwi-hosting bufana nokuba ne-unicorn kwigadi yehotele yakho. Ungayisebenzisa ukutsala abathengi, ubamangalise ngamava akhethekileyo, kwaye ufunde ngakumbi ngeshishini lakho kunye nabathengi ukuze uhlale uphambili kumdlalo. Nokuba uqhuba ihotele, indawo yokutyela okanye inkonzo yokuhamba, i-AI ngumncedisi wetekhnoloji onokukwahlula wena kunye nophawu lwakho.

Ubukrelekrele bokwenziwa sele bubonakalisa uphawu lwalo kushishino, ingakumbi kulawulo lwamava eendwendwe. Apho, buguqula unxibelelwano lwabathengi kwaye bubonelela ngoncedo olukhawulezileyo, imini nobusuku kwiindwendwe. Kwangaxeshanye, bukhulula abasebenzi behotele ukuba bachithe ixesha labo elininzi kwiinkcukacha ezincinci ezivuyisa abathengi kwaye zibenze bancume.

Apha, sijonga kwihlabathi le-AI eliqhutywa yidatha ukuze sifumanise indlela eliyitshintsha ngayo imboni kwaye livumela amashishini ahlukeneyo okwamkela iindwendwe ukuba anikezele ngendlela yobuqu kulo lonke uhambo lwabathengi, ekugqibeleni siphucula amava eendwendwe.

Abathengi Banqwenela Amava Alungiselelwe Wena

Izinto abathengi abazikhethayo kwiindwendwe zihlala zitshintsha, kwaye okwangoku, ukwenza ngokwezifiso zezona zinto zibalulekileyo. Olunye uphando olwenziwe kwiindwendwe zehotele ezingaphezu kwe-1,700 lufumanise ukuba ukwenza ngokwezifiso zezona zinto kunxulumene ngqo nokwaneliseka kwabathengi, apho ama-61% abaphenduli bathi bazimisele ukuhlawula ngaphezulu ngamava alungiselelwe bona. Nangona kunjalo, yi-23% kuphela ebike ukuba ifumene amanqanaba aphezulu okwenza ngokwezifiso zezona zinto emva kokuhlala ehotele kutshanje.

Olunye uphando lufumanise ukuba ama-78% abahambi banamathuba amaninzi okubhukisha iindawo zokuhlala ezibonelela ngamava alungiselelwe wena, phantse isiqingatha sabaphenduli sikulungele ukwabelana ngeenkcukacha zobuqu ezifunekayo ukuze senze ngokwezifiso ukuhlala kwabo. Olu mnqweno wamava alungiselelwe wena uxhaphake kakhulu phakathi kwabantu beminyaka yoo-1900 kunye nesizukulwana Z, amaqela amabini achitha imali eninzi kuhambo ngo-2024. Ngenxa yezi mbono, kuyacaca ukuba ukungaphumeleli ukubonelela ngezinto ezilungiselelwe wena lithuba elilahlekileyo lokwahlula uphawu lwakho kwaye unike abathengi into abayifunayo.

Apho ukwenziwa ngokwezifiso kunye ne-AI kudibana khona

Kukho imfuneko yamava akhethekileyo okwamkela iindwendwe alungiselelwe iimfuno zomntu ngamnye, kwaye abahambi abaninzi bazimisele ukuhlawula iprimiyamu ngawo. Iingcebiso ezenziwe ngokwezifiso, iinkonzo, kunye nezinto eziluncedo zonke zinokunceda ukudala amava angalibalekiyo kunye nokuphucula ulwaneliseko lwabathengi, kwaye i-AI evelisayo yenye yezixhobo onokuzisebenzisa ukuzisa loo nkonzo.

I-AI inokwenza ngokuzenzekelayo ulwazi kunye nezenzo ngokuhlalutya idatha enkulu yabathengi kunye nokufunda kwiindlela abasebenzisi abasebenzisana ngazo. Ukusuka kwiingcebiso zokuhamba ezenzelwe wena ukuya kwiindawo zokuseta igumbi ezenzelwe wena, i-AI inokubonelela ngoluhlu olubanzi nolwahlukeneyo lwezinto ezenziwe ngokwezifiso ezazingenakufikelelwa ngaphambili ukuchaza kwakhona indlela iinkampani ezijongana ngayo nenkonzo yabathengi.

Iingenelo zokusebenzisa i-AI ngale ndlela ziyathandeka. Sele sixoxe ngonxibelelwano phakathi kwamava akhethekileyo kunye nolwaneliseko lwabathengi, kwaye yiloo nto i-AI enokukunika yona. Ukudala amava angalibalekiyo kubathengi bakho kwakha unxibelelwano lweemvakalelo nophawu lwakho. Abathengi bakho baziva ngathi uyabaqonda, ukhulisa ukuthembana nokuthembeka kwaye kubenza babe nethuba lokubuyela ehotele yakho kwaye uyincomele abanye.

Yintoni kanye kanye i-Artificial Intelligence (AI)?

Ngendlela yayo elula, i-AI yiteknoloji evumela iikhompyutha ukuba zilinganise ubukrelekrele bomntu. I-AI isebenzisa idatha ukuze iqonde ihlabathi eliyijikelezileyo ngcono. Ingasebenzisa ezo ngqiqo ukwenza imisebenzi, ukusebenzisana, kunye nokusombulula iingxaki ngendlela oqhele ukuyidibanisa nengqondo yomntu.

Kwaye i-AI ayiseyiyo iteknoloji yexesha elizayo. Ilapha kakhulu kwaye ngoku, ngemizekelo emininzi eqhelekileyo ye-AI esele itshintsha ubomi bethu bemihla ngemihla. Ungayibona impembelelo kunye nokulula kwe-AI kwizixhobo zasekhaya ezikrelekrele, abancedisi belizwi bedijithali, kunye neenkqubo zokuzenzekelayo kwezithuthi.

Iindlela zokwenza i-AI ibe yeyakho kwi-Hospitality

Ishishini lokungenisa iindwendwe sele lisebenzisa ezinye iindlela zokwenza ngokwezifiso i-AI, kodwa ezinye zininzi ngakumbi.intshakwaye ziqala nje ukuphononongwa.

Iingcebiso ezenziwe ngokwezifiso

Iinjini zengcebiso zisebenzisa ii-algorithms ze-AI ukuhlalutya izinto ezikhethwayo kunye nokuziphatha komthengi kwangaphambili kwaye zibonelele ngeengcebiso ezenzelwe wena kwiinkonzo kunye namava asekelwe kuloo datha. Imizekelo eqhelekileyo kwicandelo leendwendwe ibandakanya iingcebiso zeepakeji zokuhamba ezenzelwe wena, iingcebiso zokutya zeendwendwe, kunye nezinto ezilungiselelwe igumbi ezisekelwe kwizinto ezikhethwa ngumntu ngamnye.

Esinye sezixhobo ezinjalo, isixhobo seDuve, iGuest Experience Platform, sele sisetyenziswa ziimpawu ezingaphezu kwe-1000 kumazwe angama-60.

Inkonzo yabathengi ejikeleze ixesha

Abancedisi ababonakalayo abasebenzisa i-AI kunye nee-chatbots banokusingatha izicelo ezininzi zenkonzo yabathengi kwaye baya bephucuka ngakumbi kwimibuzo abanokuyiphendula kunye noncedo abanokulunika. Banikezela ngenkqubo yokuphendula iiyure ezingama-24/7, banokubonelela ngeengcebiso ezenzelwe wena, kwaye banciphise inani leefowuni eziya kubasebenzi abakwi-front desk. Oko kuvumela abasebenzi ukuba bachithe ixesha elingakumbi kwimiba yenkonzo yabathengi apho ukuchukumisa komntu kongeza ixabiso.

Iindawo eziphuculweyo zeGumbi

Khawuthelekelele ungena kwigumbi lehotele elinobushushu obufanelekileyo likhanyiswe ngendlela othanda ngayo, ibhokisi yakho oyithandayo sele ilayishiwe, isiselo osithandayo silindile etafileni, kwaye umatrasi nomqamelo zizinto eziqinileyo ozithandayo.

Oko kusenokuvakala ngathi yinto engaqhelekanga, kodwa sele kunokwenzeka nge-AI. Ngokudibanisa ubukrelekrele bokwenziwa nezixhobo ze-Intanethi yezinto, ungenza ulawulo lwee-thermostat, izibane, kunye neenkqubo zokuzonwabisa zibe zezona zikhethwayo ngumtyeleli wakho.

Ukubhukisha okwenzelwe wena

Amava endwendwe ngebhrendi yakho aqala ngaphambi kokuba bangene ehotele yakho. I-AI inokubonelela ngenkonzo yokubhukisha eyenzelwe wena ngakumbi ngokuhlalutya idatha yabathengi, icebisa iihotele ezithile, okanye icebisa izongezo ezihambelana nezinto abazikhethayo.

Eli qhinga lisetyenziswe kakuhle yinkampani enkulu yehotele iHyatt. Isebenzisana neAmazon Web Services ukusebenzisa idatha yabathengi ukucebisa iihotele ezithile kubathengi bayo, yaza yacebisa izongezo eziya kuba nomtsalane ngokusekelwe kwizinto abazikhethayo. Le projekthi yodwa yonyuse ingeniso yeHyatt nge-$40 yezigidi kwiinyanga ezintandathu nje kuphela.

Amava Okutya Alungiselelwe Wena

Isoftware esebenzisa i-AI kunye nokufunda koomatshini inokwenza amava okutya alungiselelwe wena ngokweemfuno ezithile. Umzekelo, ukuba undwendwe lunemiqathango yokutya, i-AI inokukunceda unikezele ngeenketho zemenyu ezenzelwe wena. Ungaqinisekisa ukuba iindwendwe eziqhelekileyo zifumana itafile abayithandayo kwaye wenze ngokwezifiso ukukhanya kunye nomculo.

Imephu epheleleyo yohambo

Nge-AI, ungacwangcisa nokuhlala kwendwendwe yonke ngokusekelwe kwindlela ababeziphatha ngayo ngaphambili kunye nezinto abazithandayo. Ungabanika iingcebiso zezinto eziluncedo ehotele, iintlobo zamagumbi, iindlela zokutshintshela kwisikhululo seenqwelo-moya, amava okutya, kunye nemisebenzi abanokuyinandipha ngexesha lokuhlala kwabo. Oko kungabandakanya neengcebiso ezisekelwe kwizinto ezifana nexesha losuku kunye nemozulu.

Imida ye-AI kwi-Hospitality

Nangona inamandla kwaye iphumelele kwiindawo ezininzi,I-AI kwi-hospitalityisenemida kunye nobunzima. Omnye umngeni kukungafuduswa kwemisebenzi njengoko i-AI kunye ne-automation zithatha imisebenzi ethile. Oku kunokukhokelela ekuchaseni kwabasebenzi kunye nemibutho kunye neenkxalabo malunga nempembelelo kuqoqosho lwasekuhlaleni.

Ukwenziwa komntu ngamnye, okubaluleke kakhulu kwishishini lokungenisa iindwendwe, kunokuba nzima ukuba i-AI ifikelele kwinqanaba elifanayo nelabasebenzi. Ukuqonda nokuphendula kwiimvakalelo kunye neemfuno zabantu ezinzima kuseyindawo apho i-AI inemida khona.

Kukwakho neenkxalabo malunga nobumfihlo bedatha kunye nokhuseleko. Iinkqubo ze-AI kwi-hospitality zihlala zixhomekeke kulwazi oluninzi lwabathengi, nto leyo ephakamisa imibuzo malunga nendlela olu lwazi olugcinwa kwaye lusetyenziswa ngayo. Okokugqibela, kukho umba weendleko kunye nokusetyenziswa - ukudibanisa i-AI kwiinkqubo ze-hospitality ezikhoyo kunokubiza kakhulu kwaye kunokufuna utshintsho olukhulu kwiziseko zophuhliso kunye neenkqubo.

Iqela labafundi be-EHL liye kwiNgqungquthela ye-HITEC ka-2023 eDubai njengenxalenye yeNkqubo yoHambo lwezeMfundo ye-EHL. Le ngqungquthela, eyinxalenye yeThe Hotel Show, idibanise iinkokheli zoshishino ngeephaneli, iintetho, kunye neesemina. Abafundi bafumana ithuba lokuthatha inxaxheba kwiintetho eziphambili kunye neengxoxo kunye nokunceda ngemisebenzi yolawulo. Le ngqungquthela igxile ekusebenziseni itekhnoloji ukuvelisa ingeniso kwaye ijongane nemingeni kushishino lokungenisa iindwendwe, njengobukrelekrele bokwenziwa, itekhnoloji eluhlaza, kunye nedatha enkulu.

Becinga ngala mava, abafundi bagqibe kwelokuba itekhnoloji ayisosisombululo sayo yonke into kwishishini lokwamkela iindwendwe:

Sibone indlela esetyenziswa ngayo iteknoloji ukuphucula ukusebenza kakuhle kunye namava eendwendwe: ukuhlalutya idatha enkulu kuvumela abanikazi beehotele ukuba baqokelele ulwazi oluthe kratya baze ngaloo ndlela benze ngokwezifiso uhambo lweendwendwe zabo. Nangona kunjalo, siqaphele ukuba ubushushu, uvelwano, kunye nenkathalo yomntu ngamnye yeengcali zokungenisa iindwendwe zihlala zixabiseke kakhulu kwaye azinakutshintshwa. Ukuchukumisa komntu kwenza iindwendwe zizive zixatyiswa kwaye kushiya umbono ongapheliyo kuzo.

Ukulinganisela i-Automation kunye ne-Human Touch

Eyona nto iphambili kushishino lokwamkela iindwendwe kukubanceda abantu, kwaye i-AI, xa isetyenziswa ngononophelo, inokukunceda wenze oko ngcono. Ngokusebenzisa i-AI ukwenza uhambo lomtyeleli lube lolwakho, unokwakha ukuthembeka kwabathengi, uphucule ulwaneliseko, kwaye uphucule.ingenisoNangona kunjalo, ukuchukumisa komntu kusabalulekile. Ngokusebenzisa i-AI ukongeza ukuchukumisa komntu endaweni yokuyitshintsha, ungenza unxibelelwano olunentsingiselo kwaye unikeze amava abathengi abalulekileyo. Mhlawumbi ke, lixesha lokufaka i-AI kwihotele yakho.icebo lokuvelisa izinto ezintshauze uqalise ukuyisebenzisa.