Njani i-AI kwi-Hospitality inokuthi iphucule amava oMthengi-uMfanekiso weKhredithi ye-EHL yeSikolo soShishino loBundwendwe
Ukusuka kwinkonzo yegumbi ye-AI ekwaziyo isishwamshwam esithandwa lundwendwe lwakho ezinzulwini zobusuku ukuya kwii-chatbots ezinika iingcebiso zokuhamba njenge-globetrotter esele inexesha elithile, ubukrelekrele bokwenziwa (AI) kububele bufana nokuba ne-unicorn kwigadi yakho yehotele. Ungayisebenzisa ukutsala abathengi, wow ngamava akhethekileyo, obuqu, kwaye ufunde ngakumbi malunga neshishini lakho kunye nabathengi ukuze bahlale bephambi komdlalo. Nokuba uqhuba ihotele, indawo yokutyela okanye inkonzo yokuhamba, i-AI ngumncedisi wetekhnoloji onokubeka wena kunye nebhrendi yakho.
I-Artificial Intelligence sele isenza uphawu kushishino, ingakumbi kulawulo lwamava eendwendwe. Apho, iguqula intsebenziswano yabathengi kwaye ibonelela ngoko nangoko, ngokujikeleza kwewashi uncedo kwiindwendwe. Kwangaxeshanye, kukhulula abasebenzi basehotele ukuba bachithe ixesha labo elininzi kwiinkcukacha ezincinci ezivuyisa abathengi kwaye zibenze bancume.
Apha, siphengulula kwihlabathi eliqhutywa yidatha ye-AI ukufumanisa ukuba liyilungisa njani na ishishini kwaye yenze ukuba amashishini okwamkela iindwendwe abonelele ngomntu kulo lonke uhambo lwabathengi, ekugqibeleni aphucula amava ondwendwe.
Abathengi banqwenela amava aKhethekileyo
Izinto ezikhethwa ngabathengi kukwamkela iindwendwe zihlala zitshintsha, kwaye okwangoku, ukwenziwa komntu sisidlo sosuku. Olunye uphononongo lweendwendwe zehotele ezingaphezu kwe-1,700 lufumanise ukuba ukwenziwa komntu siqu kuqhagamshelene ngokuthe ngqo nokwaneliseka kwabathengi, kunye ne-61% yabaphenduli bathi bazimisele ukuhlawula ngaphezulu ngamava alungiselelwe. Nangona kunjalo, yi-23% kuphela exele ukuba ifumene amanqanaba aphezulu okwenziwa komntu emva kokuhlala ehotele kutshanje.
Olunye uphononongo lufumanise ukuba i-78% yabahambi banokubhukisha iindawo zokuhlala ezinikezela ngamava omntu, kwaye phantse isiqingatha sabaphenduli bazimisele ukwabelana ngedatha yobuqu efunekayo ukwenza ngokwezifiso ukuhlala kwabo. Lo mnqweno wamava omntu uxhaphake ngokukodwa phakathi kwe-millennials kunye ne-Gen Z, i-demographics ezimbini ezichitha imali enkulu kuhambo ngo-2024. Ngenxa yolu lwazi, kucacile ukuba ukusilela ukubonelela ngezinto zomntu lithuba elilahlekileyo lokwahlula uphawu lwakho kwaye unike abathengi oko bakufunayo.
Apho uBuchule kunye ne-AI zidibana khona
Kukho imfuno yamava okwamkela iindwendwe alungiselelwe iimfuno zomntu ngamnye, kwaye abahambi abaninzi bazimisele ukubahlawulela iprimiyamu. Iingcebiso ezenziwe ngokwezifiso, iinkonzo, kunye nezinto eziluncedo zonke zinokunceda ukudala amava angalibalekiyo kunye nokwandisa ukwaneliseka kwabathengi, kwaye i-AI evelisayo sisixhobo esinye onokusisebenzisa ukuhambisa.
I-AI inokwenza ngokuzenzekelayo ukuqonda kunye nezenzo ngokuhlalutya inani elikhulu ledatha yabathengi kunye nokufunda kwintsebenziswano yabasebenzisi. Ukusuka kwizindululo zohambo ezilungiselelweyo ukuya kwiisetingi zamagumbi ezenzelwe wena, i-AI inokuzisa uluhlu olukhulu nolwahlukeneyo lwendlela ebingenakufikelelwa ngayo ngaphambili ukucacisa kwakhona indlela iinkampani ezijongana ngayo nenkonzo yabathengi.
Iinzuzo zokusebenzisa i-AI ngale ndlela zinyanzelekile. Sele sixoxe ngekhonkco phakathi kwamava omntu kunye nokwaneliseka kwabathengi, kwaye yiloo nto i-AI engakunika yona. Ukudala amava akhumbulekayo kubathengi bakho kwakha unxibelelwano lweemvakalelo kunye nebhrendi yakho. Abathengi bakho baziva ngathi uyabaqonda, ukonyusa intembeko kunye nokuthembeka kwaye kubenza babuyele kwihotele yakho kwaye bayicebise kwabanye.
Yintoni kanye kanye iArtificial Intelligence (AI)?
Ngeyona ndlela ilula, i-AI yitekhnoloji eyenza ukuba iikhompyuter zilinganise ubukrelekrele bomntu. I-AI isebenzisa idatha ukuze iqonde ihlabathi elijikelezileyo ngcono. Inokuthi ke isebenzise ezo mbono ukwenza imisebenzi, ukusebenzisana, kunye nokusombulula iingxaki ngendlela oqhele ukuyidibanisa nengqondo yomntu.
Kwaye i-AI ayisekho iteknoloji yexesha elizayo. Ininzi kakhulu apha kwaye ngoku, kunye nemizekelo emininzi eqhelekileyo ye-AI esele itshintsha ubomi bethu bemihla ngemihla. Ungayibona impembelelo kunye nokusebenziseka kwe-AI kwizixhobo zasekhaya ezihlakaniphile, abancedisi belizwi ledijithali, kunye neenkqubo ezizenzekelayo zezithuthi.
UBuchule boBuchule be-AI kuBundwendwe
Umzi mveliso wokwamkela iindwendwe sele usebenzisa ezinye iindlela ze-AI, kodwa ezinye zingaphezuluenobuchulekwaye ziqala ukuphononongwa.
Iingcebiso ezenzelwe wena
Iinjini zokucebisa zisebenzisa i-algorithms ye-AI ukuhlalutya izinto ezikhethwa ngumthengi ezidlulileyo kunye nokuziphatha kunye nokubonelela ngeengcebiso zobuqu zeenkonzo kunye namava asekelwe kuloo datha. Imizekelo eqhelekileyo kwicandelo lokwamkela iindwendwe ibandakanya iingcebiso zeepakethe zokuhamba ezilungelelanisiweyo, izindululo zokutyela kwiindwendwe, kunye nezinto eziluncedo zamagumbi ezisekelwe kukhetho lomntu ngamnye.
Esinye isixhobo esinjalo, isixhobo sePlatform yamava eNdwendwe iDuve, sele sisetyenziswa ngamaxabiso angaphezu kwe-1'000 kumazwe angama-60.
Around-the-Clock Customer Service
Abancedisi benyani abanamandla e-AI kunye nee-chatbots banokusingatha izicelo ezininzi zenkonzo yabathengi kwaye ziya zisiba nobuchule ngakumbi kwimibuzo abanokuyiphendula kunye noncedo abanokubonelela ngalo. Banikezela ngenkqubo yokuphendula ye-24/7, inokubonelela ngeengcebiso zomntu, kunye nokunciphisa inani leefowuni eziya kubasebenzi bedesksi yangaphambili. Oko kuvumela abasebenzi ukuba bachithe ixesha elingakumbi kwimicimbi yenkonzo yabathengi apho ukubamba komntu kongeza ixabiso.
Imo Eyongeziweyo yeGumbi
Khawube nomfanekiso-ngqondweni ungena kwigumbi lehotele lobushushu eligqibeleleyo elikhanyise ngendlela othanda ngayo, isethi yebhokisi oyithandayo ilayishwe kwangaphambili, isiselo osithandayo silinde etafileni, kwaye umatrasi kunye nomqamelo kukuqina okuthandayo.
Oko kunokuvakala ngathi kumnandi, kodwa sele inokwenzeka nge-AI. Ngokudibanisa ubukrelekrele bokwenziwa kunye nezixhobo ze-Intanethi zeZinto, unokwenza ngokuzenzekelayo ulawulo lwe-thermostats, ukukhanya, kunye neenkqubo zokuzonwabisa ukuze zihambelane nezinto ezikhethwa lundwendwe lwakho.
Ubhukisho olulolwakho
Amava ondwendwe ngebhrendi yakho aqala kudala ngaphambi kokuba ajonge kwihotele yakho. I-AI inokunikezela ngenkonzo yokubhukisha eyenzelwe wena ngakumbi ngokuhlalutya idatha yabathengi, icebisa iihotele ezithile, okanye icebisa izongezo ezihambelana nezinto abazithandayo.
Eli qhinga lisetyenziswe kakuhle yingxilimbela yehotele iHyatt. Ibambisene neeNkonzo zeWebhu zeAmazon ukusebenzisa idatha yabathengi ukucebisa iihotele ezithile kubathengi bayo kwaye emva koko yacebisa izongezo ezinokubhenela ngokusekelwe kwizinto abazithandayo. Le projekthi iyodwa yongeze ingeniso ye-Hyatt malunga nama-40 ezigidi zeedola kwiinyanga nje ezintandathu.
Amava okutya alungelelanisiweyo
Isoftware enikwe amandla yi-AI edityaniswe nokufunda koomatshini inokudala amava okutyela obuqu bokuthanda izinto ezithile kunye neemfuno. Umzekelo, ukuba undwendwe lunezithintelo zokutya, i-AI inokukunceda ukuhambisa iinketho zemenyu ezilungiselelweyo. Unokuqinisekisa ukuba iindwendwe eziqhelekileyo zifumana itafile ezizithandayo kwaye zizenzele ukukhanya kunye nomculo.
Gqibezela imephu yohambo
Nge-AI, unokucwangcisa ixesha lokuhlala kondwendwe ngokusekwe kwindlela abaziphatha ngayo kunye nezinto abazithandayo. Unokubabonelela ngeengcebiso zoncedo lwehotele, iintlobo zamagumbi, iinketho zokutshintshela kwisikhululo seenqwelomoya, amava okutyela, kunye nemisebenzi abanokonwabela ngexesha lokuhlala kwabo. Oko kunokuquka iingcebiso ezisekelwe kwizinto ezifana nexesha lemini kunye nemozulu.
Imida ye-AI kuBundwendwe
Nangona inamandla kunye nempumelelo kwiindawo ezininzi,I-AI ngokubuka iindwendweusenayo imida kunye nobunzima. Omnye umceli mngeni kukubakho kokufuduswa kwemisebenzi njengoko i-AI kunye ne-automation ithatha imisebenzi ethile. Oku kunokukhokelela ekuchaselweni kwabasebenzi kunye nombutho kunye neenkxalabo malunga nefuthe kuqoqosho lwengingqi.
Ukwenza umntu, okubalulekileyo kwishishini lokwamkela iindwendwe, kunokuba ngumceli mngeni kwi-AI ukuphumeza kwinqanaba elifanayo nabasebenzi babantu. Ukuqonda kunye nokuphendula kwiimvakalelo ezintsonkothileyo zomntu kunye neemfuno kuseyindawo apho i-AI inemida.
Kukho iinkxalabo malunga nobumfihlo bedatha kunye nokhuseleko. Iinkqubo ze-AI kwi-hospitality zihlala zixhomekeke kwixabiso elikhulu ledatha yabathengi, iphakamisa imibuzo malunga nendlela olu lwazi lugcinwa kwaye lusetyenziswe ngayo. Okokugqibela, kukho umba weendleko kunye nokuphunyezwa - ukudibanisa i-AI kwiinkqubo ezikhoyo zokwamkela iindwendwe kunokubiza kwaye kunokufuna utshintsho olubalulekileyo kwiziseko ezingundoqo kunye neenkqubo.
Igqiza labafundi be-EHL belizimase iNkomfa ye-HITEC ka-2023 eDubai njengenxalenye yeNkqubo yokuHamba ngeMfundo ye-EHL. Le nkomfa, eyinxalenye yoMboniso weHotele, yadibanisa iinkokeli zeshishini kusetyenziswa iiphaneli, iintetho, kunye neesemina. Abafundi baye bafumana ithuba lokuthatha inxaxheba kumagqabantshintshi kunye neengxoxo kunye nokuncedisa ngoxanduva lolawulo. Le nkomfa igxininise ekuphuculeni itekhnoloji yokuvelisa ingeniso kwaye yajongana nemingeni kwishishini lokwamkela iindwendwe, njengobukrelekrele bokwenziwa, itekhnoloji eluhlaza, kunye nedatha enkulu.
Ukucinga ngala mava, abafundi bagqibe kwelokuba itekhnoloji ayisiyompendulo kuyo yonke into kwishishini lokwamkela iindwendwe:
Sibonile indlela itekhnoloji esetyenziswa ngayo ukuphucula ukusebenza kakuhle kunye namava eendwendwe: ukuhlalutya idatha enkulu kuvumela abanikazi behotele ukuba baqokelele ulwazi oluthe kratya kwaye ngoko balungiselela uhambo lweendwendwe zabo. Nangona kunjalo, siye saqaphela ukuba imfudumalo, uvelwano, kunye nokhathalelo lwabantu ngabanye luhlala luxabisekile kwaye lungenakubuyiselwa. Ukuchukunyiswa komntu kwenza iindwendwe zizive zixatyisiwe kwaye zishiya umbono ongacimekiyo kubo.
Ukulungelelanisa okuzenzekelayo kunye nokuBanjwa koMntu
Entliziyweni yayo, ishishini lokwamkela iindwendwe limalunga nokukhonza abantu, kwaye i-AI, xa isetyenziswe ngononophelo, inokukunceda ukuba wenze ngcono. Ngokusebenzisa i-AI ukwenza uhambo londwendwe lube lolwakho, unokwakha ukunyaniseka kwabathengi, uphucule ulwaneliseko, kwaye wongezeingeniso. Nangona kunjalo, ukubamba komntu kusabalulekile. Ngokusebenzisa i-AI ukuncedisa ukubamba komntu endaweni yoko, unokudala unxibelelwano olunentsingiselo kunye nokuhambisa amava abathengi abalulekileyo. Mhlawumbi ke, lixesha lokubandakanya i-AI kwihotele yakhoubuchule bokusungulakwaye uqale ukuyisebenzisa.
Ixesha lokuposa: Dec-19-2024
